New Delhi: HDFC Financial institution just lately launched its revamped cell app following which lots of people have been unable to log in to their account. At an occasion in New Delhi, the non-public lender launched the subsequent technology m-banking app with the brand new interface however, ever for the reason that launch the app has been down. The app has been down for 3 days now as a consequence of heavy site visitors on the app.
The app has been down on each Android in addition to iOS. The financial institution has already eliminated the previous app from Play retailer and App retailer. So, for now, customers can solely entry web banking from the HDFC Financial institution official web site or cellphone banking facility.
HDFC m-banking app on Android
HDFC m-banking app on iOS
The purchasers have been complaining concerning the app following which the lender uploaded an apology on their official HDFC Financial institution buyer care account.
In one other apology, on November 29 the financial institution mentioned, ” We’re extraordinarily distressed by the inconvenience a number of of you’ve been going through whereas logging in to our new MobileBanking app. Whereas we’re working to resolve it on precedence, these prospects nonetheless utilizing the sooner model can proceed to do, whereas those that have moved to the brand new model and deleted the previous one will be unable to make use of MobileBanking until additional discover. We request them to make use of NetBanking, PayZapp, PhoneBanking and Missed-Name Banking for accessing common banking companies. It’s taking us longer than anticipated however we’re assured we will repair the problem on the earliest and it is possible for you to to make use of the brand new app. Our sincerest apologies as soon as once more!”
The financial institution in its earlier assertion requested the shoppers to make use of the web banking course of in the meanwhile. It might be famous that prospects also can use Missed Name Banking or Phonebanking for his or her transactions. The lender apologized and mentioned, ” We deeply remorse the inconvenience prompted. We recognize your help and endurance”.
In response to customers complaining about not with the ability to log in to their web banking accounts by means of the app, the financial institution mentioned that they’re engaged on it and can have the problem resolved as quickly as potential.