I positioned an order on March 26 and am but to obtain the merchandise ordered.
Due to Prabhu Raj for sending within the particulars. Heartfelt gratitude for sharing it with different lovers through this Staff-BHP share web page!
Expensive Staff,
I am Prabhu from Visakhapatnam, Andhra Pradesh – although not a Staff-BHP member, I’m an everyday follower of the discussion board and posts
I simply need to share my current expertise with the Toyota Elements Join web site. I had ordered a couple of merchandise for my Qualis by choosing the closest vendor, additionally accomplished the cost on March twenty sixth and acquired a affirmation for a similar.
On April 4th, went to the vendor to test the standing and so they mentioned they do not have the merchandise and requested me to cancel the gadgets. With no choice left, I cancelled the order on assurance from the vendor {that a} refund will likely be triggered in 7 – 10 days.
So after ready for 10 days, I referred to as Toyota Buyer Care to test the standing & they mentioned the refund isn’t initiated but for an unknown purpose and knowledgeable me that they may escalate the case and can get a name again in 24 hours.
Not even as soon as in these 15 days did I get a name again from the workforce. Each time I name they are saying the identical factor about anticipating a callback.
I even requested to switch the decision to the escalation workforce or share the main points of the grievance cell in order that I can get in contact straight however they aren’t able to share even that different the saying we’re registering you’ll get a callback.
So left with no choice I am reaching out to you individuals to assist me with what I ought to do subsequent and on the similar time need to spotlight the shopper assist expertise of Toyota Elements Join in order that at the least somebody will keep away from ordering by way of them.
Attaching all e mail particulars and screenshots additionally.
Here is what BHPian adisan needed to say on the matter:
From the narrative shared, evidently the OP has contacted solely the decision centre assist. The Toyota Gross sales Join web site has a Contact Us part which offers a type, and in addition an e mail deal with for elevating complaints. It’d assist to check out these as effectively.
Here is what BHPian amalji needed to say on the matter:
In case the individual has paid utilizing a bank card, they need to open a transaction dispute with the financial institution with all these traces. That ought to get the vendor to behave!
That is so unprofessional from each the vendor in addition to Toyota buyer care.
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