ZURICH, April 7, 2022 /PRNewswire/ — Spitch.ai, the worldwide chief in conversational AI options, at the moment introduced that the corporate is working with Etihad Airways, the nationwide airline of the United Arab Emirates, to implement a Digital Assistant (VA) to spice up effectivity in Etihad contact centres. The Spitch.ai answer shall be deployed to supply Covid-related journey info to Etihad passengers.
Etihad passengers will profit from the Digital Assistant’s potential to share fast Covid-related journey details about their flights with out having to attend in queue. Flexibility has been constructed into the system, enabling passengers to attach with an Etihad agent reside to listen to the related info straight or obtain it through SMS textual content message.
The Spitch omnichannel strategy helps guarantee info is correct by way of an integration mechanism that permits the Digital Assistant to speak with a Information Base the place worldwide journey regulation particulars are saved and continually up to date.
“The Spitch answer is an thrilling undertaking for the Etihad Innovation Lab”, stated Frank Meyer, Chief Digital Officer of Etihad Aviation Group. “We needed to supply know-how which is able to make it simpler and faster for our company to succeed in us and resolve their concern. Spitch will save our clients’ time and allow them to get pleasure from a smoother expertise once we obtain spikes within the quantity of calls.”
Spitch’s affiliation with Etihad got here through the Microsoft for Startups Center East and Africa GrowthX accelerator program, which ran within the final quarter of 2021. Spitch was one in every of solely fifteen finalists from an authentic software listing of three,000. Etihad had beforehand run their very own choice course of, selecting Spitch as their companion for this system from a shortlist of candidate firms.
The vary of applied sciences they have been in a position to show, together with their competency and expertise in supply for such a comparatively younger firm was a robust level for Spitch when it got here to being judged as a possible provider.
“We’re proud to have been in a position to foster the connection between Etihad and Spitch as a part of the GrowthX accelerator program,” stated Robert Croci, Managing Director at Microsoft for Startups MEA. “We congratulate each groups for all of the vitality and enthusiasm they’ve proven in bringing this modern undertaking to life. We’re wanting ahead to listening to extra nice information as issues progress.”
“Spitch’s modern Conversational AI answer can simply deal with a significant ache level for a lot of firms, significantly airways,” stated Patrick Naef, former long-time airline CIO and now a member of Spitch’s Advisory Board. “Their clever answer can robotically deal with massive volumes of buyer calls, drastically bettering buyer expertise and driving effectivity for name centres. Clients get an instantaneous reply as a substitute of the ache of ready in a name queue and this will increase buyer satisfaction immensely.”
Spitch develops and maintains its personal core know-how with a concentrate on buyer expertise within the evolving period of the digital buyer whereas decreasing price, rising gross sales, managing danger, fraud, and compliance. The workforce contains members with in depth expertise within the sector; each know-how entrepreneurs and administration expertise at Fortune 500 multinationals reminiscent of Oracle, Genesys, Ericsson, Avaya, Yandex, SVOX, Nuance, BEA, and Swisscom.
Spitch.ai clients throughout Europe and the U.S. vary throughout the finance, insurance coverage, well being, know-how, telecom, schooling, retail, public transport, the general public sector, and authorities, and Spitch options dealt with over 50 million end-user interactions over the last 12 months.
For extra info, go to spitch.ai
About Etihad Airways
Etihad Airways, the nationwide airline of the UAE, was shaped in 2003 and shortly went on to grow to be one of many world’s main airways. From its dwelling in Abu Dhabi, Etihad flies to passenger and cargo locations within the Center East, Africa, Europe, Asia, Australia and North America. Along with Etihad’s codeshare companions, Etihad’s community affords entry to lots of of worldwide locations. Lately, Etihad has acquired quite a few awards for its superior service and merchandise, cargo providing, loyalty programme and extra. Etihad is recognised as one of many world’s main airways in response to COVID-19 and was the primary airline on the earth to completely vaccinate its crew on board. Etihad sees tackling the local weather disaster as a very powerful concern of our time, and thru strategic partnerships with main world aviation manufacturers and OEMs, Etihad is relentless in its pursuit of business decarbonisation. To study extra, go to etihad.com.
About Spitch.ai
Spitch is a world supplier of B2B and B2C Conversational AI options, headquartered in Switzerland since 2014 with a presence in lots of nations throughout Europe and now in North America. Spitch helps enterprises to raised perceive and serve their clients utilizing Pure Language Processing (NLP), Synthetic Intelligence (AI) and Machine Studying. It has greater than 40 clients worldwide, amongst which Baloise Insurance coverage, PostFinance, Gruppo Reale, Versicherungskammer Bayern, Swisscard, Migros Financial institution and others are quickly to be introduced.
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SOURCE Etihad Airways