Mumbai, Aug 26 ICICI Lombard, the most important personal non-life insurance coverage firm within the nation, launched its newest line-up of recent insurance coverage options. The brand new choices, introduced at a Press Convention in Mumbai on Friday, together with insurance coverage merchandise, riders/add-ons, and upgrades throughout Well being, Motor, MSME, Journey and Company segments, will rework the best way customers expertise insurance coverage, offering them with a seamless journey and tech-enabled options.
The insurance coverage trade is now seeing new forms of dangers rising, be it pandemic, local weather change or privateness and knowledge safety. This requires complete protection steered by the altering buyer behaviour and a few of it pushed by the supply of recent technological options. This was the core thought behind the brand new choices. It’s value noting that this improvement aligns ICICI Lombard with the most recent goals of the IRDAI (Insurance coverage Regulatory and Improvement Authority), thus, making it one of many first firms to undertake the brand new laws.
Talking in regards to the consolidation of ICICI Lombard’s product portfolio, Sanjeev Mantri, Govt Director, ICICI Lombard, stated, “We, at ICICI Lombard, have at all times been on the forefront of offering thousands and thousands of consumers with easy and cutting-edge danger options which are tailor-made to their particular wants. The slew of choices that we introduced is backed by innovation and designed to fulfill the futuristic wants of the purchasers. With know-how as a spine of our choices and the core of our buyer life cycle, these additions and upgrades to our product portfolio will probably be a major step in establishing ICICI Lombard as a complete insurance coverage options supplier throughout the lengths and breadths of the nation.”
ICICI Lombard provides a wide range of tech-enabled options, one instance being its IL TakeCare App, which permits customers to buy insurance policies, deal with claims, in addition to renew them on the identical platform, all of this whereas sustaining a seamless shopper expertise. Along with this, ICICI Lombard additionally has RIA (Responsive Clever Assistant), an NLP-enabled chatbot that may assist improve the end-user expertise. Buyer assist and help have at all times been a precedence for the main common insurance coverage firm: numerous digital initiatives similar to Instaspect (a self-inspection characteristic in automotive insurance coverage) and Whatsapp aide (for fast decision of buyer considerations) are an affidavit to this reality.