Dubai: Metropolitan Group, a number one actual property group within the UAE, was ranked fifth among the many Prime 10 Finest Workplaces™ within the GCC. The corporate was beforehand additionally ranked among the many Finest Workplaces™ in 2022, marking the primary time an actual property brokerage has made the listing within the UAE.
The rating of the GCC’s greatest employers relies on the confidential suggestions of workers and an audit of administration practices.
Ibrahim Mougharbel, Managing Director for the UAE, Qatar, Kuwait and Oman, Nice Place to Work®️ Center East commented: “We’re very excited that Metropolitan Group has made it to the highest of our Finest Workplaces™ within the Center East Listing. Metropolitan Group is a good instance of how an organization can deal with the well-being of its workers and supply top-notch service to clients on the similar time. It’s at all times spectacular when workers say that they’re happy with the place they work and that their administration is doing an amazing job! The important thing ingredient of an organization being profitable on all ranges is taking good care of its workers and offering an impressive work surroundings.”
Following the COVID lockdown, Metropolitan’s administration made it a precedence to create an inclusive and supportive working surroundings, the place workers would really feel half of a bigger, prolonged household. The group’s dedication to worker studying and tradition has paid nice dividends, reaching a 93% retention price, which is effectively above trade requirements.
Mike Fleet, Metropolitan’s Efficiency & Growth Director mentioned: “We’re delighted with this achievement because it’s an amazing recognition of the exhausting work everybody has performed to ascertain a top-class tradition throughout the firm. Studying, coaching and agent assist are an enormous a part of who we’re at Metropolitan however many different elements have contributed to our success.
“We at all times have fun firm and particular person success, have a rigorous course of for the hiring of workers and supply common incentives to reward brokers. We’re within the folks enterprise, as we develop, we’ll proceed to be selective in bringing in brokers who usually are not solely profitable however have the correct angle, persona and ambition to affix our staff,” he added.
Metropolitan needed to deal with Efficiency Assist quite than conventional agent coaching. Related abilities applications had been created in-house with probably the most skilled brokers and studying supplies had been developed primarily based on high-performer insights. A complete new joiner induction expertise was launched supported by ongoing abilities growth, teaching and coaching. Metropolitan invested considerably in creating its Data Base program with a variety of helpful efficiency assist subjects together with promoting abilities, customer support abilities and product data agent packs.
The corporate just lately invested within the newest micro studying know-how to offer bite-sized content material for cell phones, with nice options like AI video, guaranteeing brokers have easy accessibility to content material every time they want it. The corporate additionally clocked as much as 1,100 coaching hours in 2021.
This yr, the corporate noticed its Google assessment score considerably enhance from 4.1 to 4.9 and it achieved Gold Award standing primarily based on Feefo opinions from purchasers. 5 Star opinions are actually shared in real-time throughout the corporate to drive consciousness and engagement in direction of the shopper expertise.
Metropolitan has additionally elevated its listings in Dubai by 300% and by 150% in Abu Dhabi. The corporate additionally seen that its enterprise from referrals and repeat enterprise characterize about 20% of its transactions, a major improve.
The Metropolitan Group within the UAE consists of two full-service actual property businesses: Metropolitan Premium Properties (Dubai) and Metropolitan Capital Actual Property LLC (Abu Dhabi). The group additionally has Metropolitan Consulting FZE, a supporting firm that gives private and enterprise authorized companies within the UAE.
Particulars of the total listing will be discovered at www.greatplacetowork.me.